DATA PROTECTION

Website Terms and Conditions of Use Relating 24 South Africa and https://twentyfour.store

This web site is the property of https://twentyfour.store . These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the 24 (“Provider”) website located at the domain name https://twentyfour.store (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider. We reserve the right to change the terms and conditions without prior notice.

 
Detailed description of goods and/or services

https://twentyfour.store is a business in the Headwear industry that markets, sells and distributes these items to customers.

 
Electronic Communications

By using this website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

 
Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the User in full within 30 days. Cancellation of orders by the User, where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. The Provider will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to the User must be reported to the Provider within 24 hours of receipt. In this event, the Provider will arrange for a courier to collect the item/s. Once returned, the item/s will be inspected and provided that the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to the User. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@Headwear24.co.za.

 
Exchange Policy

If the User has purchased an item and decides that they would prefer a different item entirely, there are conditions in order to make an exchange.

Firstly the User must notify the Provider in writing within 14 working days to detail what they would like to return and receive in exchange.
If the exchange is approved by the Provider, the User will need to courier the item back to 24 at their own expense and risk.
Upon arrival, the item will be inspected and provided it is in perfect order, all tags are still attached and has not been worn or washed, the Provider will proceed with the exchange.
If the new items cost more or less, the User will either be refunded or billed the difference.
The User will need to pay for the delivery of the new item at the Provider’s standard delivery rates.

 
Delivery

Subject to availability and receipt of payment in full, requests will be processed and delivery arranged. The User’s order should be delivered in a matter of days, however, once the order has been handed over to the courier service, the Provider no longer has control over the delivery period. Deliveries could be delayed due to various reasons. In these instances, the Provider will not be liable for any consequential loss. Please ensure that you check your delivery before signing for it. The Provider will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. 24 uses a reliable delivery service. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your 24 profile. If the User can not be reached, the delivery will be attempted in the following days. Please contact us should you have any special delivery requirements.

24 supplies delivery for all purchases. Pricing for this delivery will be provided in your quotation provided we have a delivery address.

24 will not be responsible for any loss or damage to your product when couriered.

 
Export restriction

The offering on this website is available to South African clients only. For international delivery please contact us to see if bespoke arrangements can be made.

Customer privacy policy

HEADWEAR24 PRIVACY POLICY

(Version: 1.0)

Audience

This policy applies to all visitors to our website and customers who have subscribed to the services we offer (“you” and “your”).

Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:

  • includes
    • Certain information collected on registration (see below); and
    • optional information that you voluntarily provide to us (see below).
  • excludes
    • information that has been made anonymous so that it does not identify a specific person;
    • permanently de-identified information that does not relate or cannot be traced back to you specifically;
    • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

Acceptance of terms

You must accept all the terms of this policy when you register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

Collection

    • On registration. Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:
      • Name, surname, company name, company registration number, VAT number
      • Postal address, email address, telephone number, postal code
      • Unique user ID, password
    • Collection on use. In order to provide the Services to you, you will be asked to provide us with additional information on a voluntary basis such as (“Service information”)
    • Optional details. You may also provide additional information on a voluntary basis (“optional information”). This includes content or product that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.
    • Collection from browser. We automatically receive and record Internet usage information on our hosting company’s server logs from your browser, such as your internet protocol address (“IP Address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
    • When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website.
    • Web beacons. Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
    • Purpose for collection. We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information. We may use your usage information for the purposes described in 5.4 and 5.5 above and to:
      • remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
      • monitor website usage metrics such as total number of visitors and pages accessed; and
      • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

Consent to collection

We will obtain your consent to collect personal information:

  • In accordance with applicable law; and
  • At the time you provide us with any registration information and optional information.

Use

    • Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
  1. Disclosure
    • Sharing
      • We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honour this privacy policy.
      • Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
      • Credit bureaus to report account information, as permitted by law;
      • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the Services to receive payments and you meet their criteria);
    • If you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit.
    • Law enforcement. We may disclose personal information if required:
      • by a subpoena or court order;
      • to comply with any law;
      • to protect the safety of any individual or the general public;
      • to prevent violation of our terms of service.
    • No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
    • Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
    • Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
    • We may need to disclose personal information to our employees that require the personal information to do their jobs.

Security of personal information

We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.

Transfers of personal information outside South Africa

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third-party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us

 
Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

 
Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.